Here is a link to an exclusive CMDB user group on Facebook. Facebook already has several ITIL and itSMF groups that have interesting content. So I though it may be interesting to tap into this forum. The idea of this group is for people to share their ideas and experiences…
As litigation revolving around transactional systems increases some experts believe we will very soon see cases where not knowing what applications are running on your servers, and where they are, will be construed as professional malpractice or negligence. If this is the case a few high profile cases would help…
IT management is all about provided IT services to users. For many organisations rapid change, mergers, takeovers and reorganisations have left the services muddled to a point where it is no longer clear what part each Configuration Item (CI) plays in the IT machine.
IT Infrastructure groups are left to…
It is best practice to test any change in a development/ safe environment prior to implementation. The development environment should simulate the production environment so that the impact of the change can be accurately assessed. But how many IT organisations have a second development IT Organisation? They may have a…
Is your infrastructure behaving like a rebellious teenager and if so will ITIL v3 help??
The five core ITIL v3 publications were published on 30th May 07. The five titles forming the core of ITIL practice are:· Service Strategy · Service Design · Service Transition · Service Operation…
