Is your infrastructure behaving like a rebellious teenager and if so will ITIL v3 help??
The five core ITIL v3 publications were published on 30th May 07. The five titles forming the core of ITIL practice are:· Service Strategy · Service Design · Service Transition · Service Operation…
Following a discussion I had with people asking about how difficult it was to integrate with BMC Atrium CMDB, I thought the points we came up with could be worth a post.
Our product, Tideway Foundation, is the market leading enterprise discovery and application dependency mapping tool. Being…
As the trusted source of IT configuration and Application Dependency Maps (ADM), Tideway Foundation is being used by our customers in many ways, one of which being to populate their ITSM solutions (CMDB, BSM, RBA, Provisioning, …) and maintain them up to date with accurate CIs and Service Maps.
…In my early career I worked in Technical Support. One of the most important pieces of information you need to answer a customer question is what version of the software they are using.
Software version information is also critical important if you’re managing an IT estate (large or…
Earlier this year, I worked with some of our customers on the DST (daylight savings time) problem. In case you are lucky enough not to have heard about the DST issue, here’s a quick explanation: The US has brought forward the start of DST to the second Sunday of March…
How do you bring together Tideway’s exciting mission to automate the world’s data centres with fun and also saving the planet Sound tricky…well…some would argue that we already do something for enhancing the fun factor in Data Centre Operations…and in the context of data centre consolidation and efficient management we…
This article plays directly to one of Tideway’s strengths as a product that can not only automate and institutionalize knowledge that is currently riskily resides in the heads of IT personnel, but secondly is doing so for intelligence that spans the tiers of the application infrastructure…
With my project manager hat on I write many project plans (gantt charts, to be precise). There is always a danger when writing these plans that they represent nothing more than wishful thinking on my part on how an engagement will evolve. There is a simple reason for this. Project…
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