by Emmanuel Marchal | 17 May 2007 | Permalink | Featured, IT Management, Partners
As the trusted source of IT configuration and Application Dependency Maps (ADM), Tideway Foundation is being used by our customers in many ways, one of which being to populate their ITSM solutions (CMDB, BSM, RBA, Provisioning, …) and maintain them up to date with accurate CIs and Service Maps.
…by Adam Kerrison | 08 May 2007 | Permalink | Featured, IT Management, Software
In my early career I worked in Technical Support. One of the most important pieces of information you need to answer a customer question is what version of the software they are using.
Software version information is also critical important if you’re managing an IT estate (large or…
by Andy Ormsby | 02 May 2007 | Permalink | Featured, IT Management, Software
Earlier this year, I worked with some of our customers on the DST (daylight savings time) problem. In case you are lucky enough not to have heard about the DST issue, here’s a quick explanation: The US has brought forward the start of DST to the second Sunday of March…
by Charles Rattray | 11 Apr 2007 | Permalink | Featured, IT Management
With my project manager hat on I write many project plans (gantt charts, to be precise). There is always a danger when writing these plans that they represent nothing more than wishful thinking on my part on how an engagement will evolve. There is a simple reason for this. Project…
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