So far, I have been able to scan a few windows hosts and retrieve some data. But I am unable to view any of the visualization mappings. When I click on any of the visualiztion links, I am getting a blank white screen in a new browser window with ‘Done’ in the browser status bar. How do I view the visualizations?

Do you get anything in the window at all?

Can you post a screenshot?

I’m getting absolutely nothing but blank white space.

That’s odd – your browser is getting stuck on the pre-loader page.

Do you have any security settings that would stop the page refreshing or another browser you can use?

Failing that if you edit the URL you get stuck at to turn “viewVisualizationPreLoader?” into “viewVisualization?” the visualization should render, it might not resize correctly if you change the window size however.

I’ve had a couple of different people try it and we are all getting the same results.

If you look at the bottom of the browser screenshot you posted, you’ve got an error icon (a little page thingy with an exclamation mark) – double-clicking that should give you a list of javascript errors that might tell us what’s going on. Could you post them?

Just to rule out one possibility, in the main UI, what do you get if you click on the main “Change” tab? If that is also blank, then it’s possible that some components are unable to resolve the local hostname. This can happen if a hostname is set manually but not resolvable via DNS.
If DNS does not resolve the hostname, DNS can be circumvented by adding the hostname to the 127.0.0.1 line of /etc/hosts.

Simon Woodward - 22 October 2008 08:47 AM

If you look at the bottom of the browser screenshot you posted, you’ve got an error icon (a little page thingy with an exclamation mark) – double-clicking that should give you a list of javascript errors that might tell us what’s going on. Could you post them?

Umm, that one is not the JavaScript error exclamation. It is the “click this icon to check wether this is a reported phishing website.”

m.wilkinson@tideway.com - 22 October 2008 10:55 AM

Just to rule out one possibility, in the main UI, what do you get if you click on the main “Change” tab? If that is also blank, then it’s possible that some components are unable to resolve the local hostname. This can happen if a hostname is set manually but not resolvable via DNS. If DNS does not resolve the hostname, DNS can be circumvented by adding the hostname to the 127.0.0.1 line of /etc/hosts.

You are correct that the change tab also does not load. Why does it need to have the host name added if I am not using hostname to access the UI? I am addressing it by the IP address.

Okay.

Well, Mark’s suggestion comes to the fore in this case: can you access the “Change” tab?

X-posts. :)

The problem is a defect that we’ve found deep inside the JacORB library that we use to talk between our processes. The JacORB library uses the machine’s hostname to try to resolve its IP address, and so it requires the shell line:
ping `hostname`

to succeed. As Mark said, if you add the name of your host to the 127.0.0.1 line in /etc/hosts, all should be well.

We’ve worked around this bug in our next version of Foundation (7.2), but version 7.1.x requires that your hostname is set correctly.

Still not working…

Try to restart the tideway services or reboot the virtual machine to ensure that every component on the back end that may have kept the dns entry has been properly flushed. This can be done from Administration>Appliance>Appliance Information

Also, please post your hostname and your /etc/hosts file

I have rebooted the VM and now am getting “500 Error – Internal Server Error!”.

The /etc/hosts file contains the following:

try changing it to this and restarting

Oddly enough the visualizations are working now with this /etc/hosts entry: