How to Use Effective Configuration Surveillance for Effective IT Service Management
IT and efficiency, in many people’s minds, are mutually exclusive terms. This is often because organisations grow in such a way that managers and decision makerss at all levels lack a clear understanding and information about their IT estate, and what it means to the efficient running of their IT Some of the world’s most prominent businesses, with highly complex IT environments, use IT configuration surveillance to increase the efficiency of their IT infrastructure and drive down IT costs. This is accomplished by accurately mapping a company’s existing IT environments and providing a clearer picture of application configuration across the business.and business operations.
Agenda
0830 – Breakfast
0915 – Simon Gilhooly, Head of Global Technical Systems at Linklaters, the global law firm, will discuss how they improved the operational integrity and availability at Linklaters.
0945 – Andy Evans, Executive Consultant at Pink Elephant, the Leading ITIL Consultants will will discuss the skills, techniques and process model that companies should adopt, to succeed in making their configuration management right for effective change, problem and incident management.
When: September 28, 2006
Time: 0830 till 1030
Where: The Soho Hotel, London
If you would like any further information about this event please fill in the form below or email info@tideway.com.
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