The Pathway to CMDB Success
ITIL’s notion of the Configuration Management Database (CMDB) holds significant promise as a central point for IT governance, asset management, nventory, change and configuration control, and as a core system for more effective service assurance. Effective IT service configuration management is a critical stepping stone toward a successful CMDB deployment, and can bring quantifiable ROI to your organization.
During this informative 1-hour Webinar presented jointly by leading analyst firm Enterprise Management Associates (EMA) and Tideway Systems, you will hear how effective IT configuration management can help you:
- Remove avoidable causes of downtime from the infrastructure
- Increase the pace of safe change
- Improve MTTR through faster root cause analysis
- Meet regulatory compliance requirements
- Build the core of your CMDB
Tideway and EMA will share best-practice recommendations for implementing effective IT service configuration management and discuss how this is a crucial part of the winning formula for CMDB success.
We will also highlight Tideway’s Configuration Management Maturity Levels (CMML) model. Developed by Tideway in conjunction with its customers – including Dresdner Kleinwort, JPMorgan Chase, and British Telecom – this model provides a framework within which you can track and measure progress when implementing IT service configuration management.
If you are responsible for managing critical business applications or supporting IT infrastructure within your organization, this Webinar is a can’t miss event — VIEW TODAY! (Recording)
We look forward to sharing our insight and experience with you.
When: November 3, 2006
Time: 10am EST / 3pm BST
Duration 1 hour
Speakers
- Chris Matney, Senior Analsyt, EMA
- Kosten Metreweli, VP Marketing, Tideway Systems
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