Our pledge to customers

Our relationship with our customers is one of our most valuable assets. We are committed to protecting your privacy and realise that our success depends upon our ability to maintain your trust. The information that we collect is only used to facilitate the distribution of electronic newsletters or other information requested by you and to enhance your overall experience with us.

Why do we collect information and how do we use it?

When you use our web site to register, we will need to know your name, address, phone number, and e-mail address. This gives us the simple information we need to be able to communicate with you effectively.

Over time, it is our intention to ask additional questions to build up a personal profile of each person registering with us. These questions will be optional and designed to inform us with regard to demographics or product preferences that will enable us to provide higher quality, more personalised information.

What about cookies?

Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Cookies enable us to recognize your logons and passwords when you return to our site. The use of cookies actually saves you time because you will not be asked to re-enter information every time you log onto www.tideway.com. Most web sites use cookies for the same purpose and most web browsers automatically accept cookies although you can choose to disable this feature.

Will Tideway Systems disclose the information it collects to third parties?

No. The information collected through our web site is solely for the use of Tideway Systems Limited and the distribution of our newsletter. We undertake never to share this information with third parties.

Your consent

By using our web site, you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Data Protection

We comply with all the terms of the Data Protection Act 1998. We follow strict security measures in the storage of personal information to prevent unauthorized access. If at any time you wish us to request copies of the personal information we hold about you or wish us to stop using your personal information you can contact us via email at info@tideway.com or write to us at the following address: Tideway Systems limited, 15-19 Britten Street, London SW3 3TY or telephone us on 0207 368 7367. At your request we will immediately delete your personal information from our records.

Important

Should you have any concerns about our use of your information please contact us at tideway@tideway.com and we will do our best to address your concerns, explain our processing or where requested amend our practices with respect to your personal data.

Please see our Legal Notice for further information.