Business Service Management products rely on accurate and up-to-date service views so IT can manage from the perspective of the business service rather than the IT silo. Creating these service views is a manual and time-consuming process for complex business applications. Given the pace of infrastructure change, they rapidly become out-of-date and broken – missing critical information. The process of creating and maintaining these service views is so challenging that often the scope of the number of applications to be placed under management is reduced. This negatively impacts the potential return on investment and reduces the overall business benefits of the project.

Tideway Foundation helps by automating the creation and maintenance of those service views, ensuring they are of the highest data quality. The benefits of this approach include:

• Up to 80% reduction in time to create business service views
• Decreased manual effort to maintain service views
• Improved root cause analysis enabling a reduction in MTTR of up to 30%
• Ability to bring a greater number of critical business applications under management, increasing project ROI