Shift Happens

Change is inevitable. And yet it causes 50-80% of unplanned downtime in large enterprises. In fact around 20% of all changes fail and have to be rolled back and redone – costing significantly more than a successful change. Many of these failures are caused by one unfortunate reality: IT often can’t accurately predict change impacts because there is no simple way to understand the dependencies between components, especially across technology silos. This results in highly inefficient, expensive, ‘catch all’ change approval groups, and unanticipated side-effects to other business applications.

See Change

Tideway Foundation automatically maps business applications to the underlying physical and virtual infrastructure, identifying the dependencies between components. It gives you a clear view of the business applications and systems impacted by any change, and the affected stakeholders. Foundation accelerates and improves the change impact analysis process and streamlines the change approval process by minimizing approval groups. It also identifies overlapping changes and easily verifies completed changes with simple ‘before and after’ views.

Better, Faster, Safer Change

• Optimize Change Advisory Boards (CABs) size and structure
• Increase the speed and frequency of safe change, reducing outages
• Understand the full impact, risk and cost associated with change
• Reconcile change requests and identify unauthorized activity

Free Whitepaper

ITIL v3 Whitepaper
Shirley Lacy of Connectsphere looks at how Tideway Foundation enables ITIL v3. Shirley is a co-author of the ISO/IEC 20000 IT Service Management Standard and of the ITIL Service Transition book.

Video Demo

Customer Video

Simon Gilhooly, Global Head of Technical Systems at Linklaters highlights some common change management challenges.