The Root of the Problem

When application issues occur, Gartner estimates that identifying the root cause takes up to 80% of the total resolution time. A major portion of that time is spent tracing the dependencies of the application components across multiple technologies. Fixes are prioritized based on who shouts loudest, rather than business impact. Additional layers of abstraction introduced by virtualization and the loose coupling of SOAs only make matters worse. Service level commitments are breached, and service quality negatively impacted.

Getting There Fast

Tideway Foundation™ helps reduce the time it takes to diagnose the root cause of problems, allowing you to resume normal service faster. Foundation automatically maps business applications to the underlying physical and virtual infrastructure, identifying the dependencies between them. Using Foundation’s visual dependency maps, affected business applications and stakeholders can be rapidly identified, improving communication and ensuring the appropriate resources are mobilized. Fixes can now be prioritized based on the criticality of the impacted business process, minimizing the cost of outages and speeding recovery time.

Reduce Downtime and Speed Problem Resolution

• Reduce the effort required to build root cause analysis dependency maps by up to 80%
• Speed identification of the root causes of incidents, reducing downtime
• Improve achievement of service level targets
• Effectively communicate problem status to affected stakeholders

“Knowing where everything is means you feel more confident that you know exactly what is going on, what the risks are, and how to resolve the problems.”
Stephen Ashton, Global Head of IT Business Management, Dresdner Kleinwort

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