Can You Trust Your CMDB? – Don’t Gamble with Data Quality

Why Are 75% CMDB Projects Destined to Fail?

ITIL’s Configuration Management Database (CMDB) is widely accepted as a critical component for effective service management. Yet – according to Gartner – 75% of CMDB projects are destined to fail. A key cause of failure is poor data quality – if users don’t trust the data they won’t use it, and the promised efficiency gains are never realized. Let’s face it: maintaining core CI and dependency data manually just isn’t viable. Or even realistic.

Confidence in Data Quality = Confidence to Use the CMDB

Tideway Foundation™ automates the maintenance of the core data in the CMDB, keeping it up-to-date and accurate. Foundation’s intelligent and agent-free indexing capabilities automatically populate the CMDB with detailed CI information, including the complex dependencies between them. Foundation automates the population and maintenance of server, software and business application CIs and dependencies. Tideway’s unique data provenance provides end-to-end transparency and traceability. Confidence in data quality means confidence to use the CMDB.

Consistently Accurate And Reliable Information

  • Automate the population of CI data and dependencies, reducing manual effort by 70 percent
  • Drive CMDB adoption through increased trust
  • Reduce risk in ITIL processes based on verifiable CMDB data

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CMDB Adoption in the Real World Tideway sponsored research by Enterprise Management Associates on the uptake of CMDB technology.

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JP Garbani of Forrester Research and Tideway’s CEO discuss how ADM and CMDB fit together

In the News

On the Hunt for Hidden Assets
08 Oct 2008

One company operating in this space is Tideway Systems. The company’s Foundation product provides both a CMDB and asset discovery capabilities, aimed at overcoming challenges in areas such as licence optimisation, cost containment and data centre automation. According to Richard Muirhead, the company’s CEO, using Foundation “throws a light on the kinds of efficiencies that might be achieved, and the resulting cost savings are very welcome indeed.”

For example, one Tideway customer, a US-based investment bank, found 90 servers that could be decommissioned when it used Foundation to perform a scan on 3,000 of its machines. At the same time, it also found a number of “ghost services” operating on these redundant servers that were causing maintenance issues.

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