Wachovia is working on a project of staggering scope: a 3-D map of the firm’s datacenter operations. To generate the 3-D models, the financial services company is using geospatial data and also partnering with a pair of vendors, Tideway Systems and Intepoint, as well as the University of North Carolina-Charlotte, which has a visualization center.

Linklaters is a law firm which specialises in advising the world’s leading companies, financial institutions and governments on their most challenging transactions and assignments. Global law firm Linklaters deployed Tideway Foundation across 30 offices in 23 countries to obtain a clear, up-to-date picture of its entire IT infrastructure, improve its system management processes and deliver superior client service.

“As a global company with a highly sophisticated IT infrastructure, this project will remove approximately five-sixths of the cost of manually maintaining multiple configuration management databases. It will also simultaneously generate significant related returns attributable to reduced downtime of application and management overhead in approving changes.”

JPMorgan offers M&A advisory, capital markets, prime brokerage, restructuring, risk and research platform of unrivalled strength and scale. JPMorgan have used Tideway Foundation across several lines of business to improve application availability, and support regulatory compliance requirements.

In an environment where customers were concerned with the impact of deploying agents, the provider needed an agentless tool they could deploy in days. The team called on Tideway Foundation™. By deploying Foundation, the provider could discover and validate IT asset information and consolidation data and identify systems exceptions and software license data.

By implementing Foundation the bank obtained a clear picture of how deployed IT assets related to their strategic architecture. The critical data provided by Foundation enabled the bank to accelerate and improve problem identification and resolution and strengthen their overall resilience.

Traditional manual audit and maintenance techniques could not meet the new requirements of this service organization – an automated approach was the only solution. The provider turned to Tideway Foundation™, and today the firm is transforming their reactive information technology organization into a proactive, business-driven information services unit.

When this global outsourcer needed to automatically record all applications, configurations, deployments, amendments, and changes, they realized they needed a single tool that could handle enterprise-wide discovery, identify dependencies, populate their CMDC and improve change control processes. However, this provider has the highest data security access levels outside of the Secret Service – which means they need a highly complex network and data management design.

The City of Seattle selected Tideway Foundation to baseline their data center, support ITIL initiatives, improve change and service management and track software licenses. Based on their success, the team is now in the process of deploying Foundation to collect all configuration details from servers and both COTS and custom developed application software.

Sheffield Council provides comprehensive local, business and visitor information for Sheffield. As part of a move to an outsourced data center, Sheffield Council used Tideway Foundation to baseline their IT infrastructure.

The Swindon Borough Council provides valuable information on services, education, tourism and housing for visitors and residents.The Council is using Tideway Foundation to automatically audit their infrastructure in preparation for a data center transition program.

Pearl is part of Pearl Group Limited, a specialist owner/manager of long-term savings and investment portfolios with a primary focus of looking after £13.9 billion of assets in our closed funds on behalf of their 2.6 million policyholders. Pearl deployed Tideway Foundation to baseline their data center, record the configuration of each related CI and support a large data center move.

Svenska Spel is the Swedish online gaming conglomerate. Svenska engaged Tideway to provide an infrastructure baseline that would support the relocation of two data centres and drive an infrastructure upgrade to future proof their IT environment and increase capacity.

Liberata is one of the UK’s leading providers of outsourced business processes to the government and local authority sector, with more than 2,500 employees. Liberata deployed Tideway across their data center to discover all Oracle software instances, ensure on-going compliance and identify cost savings opportunities.

The City of Charlotte’s IT group is focusing on cost and risk reduction, with a primary focus on uptime and downtime issues. The City selected Tideway Foundation to help them meet their goal of cost transparency and improved governance to support service improvement to end-users.

Capgemini deals with some of the world’s most critical infrastructures on behalf of major government and commercial organizations. They are committed to running their customer’s environments efficiently, maintaining SLAs, and employing technologies that are proved to deliver improved economics and support business agility. The visibility and control that Tideway Foundation provides has been transformational in a number of Cap Gemini’s major accounts, providing benefit both to the outsourcer and the client alike.

The Carphone Warehouse is Europe’s leading independent retailer of mobile phones and services, with over 2,400 stores in 9 countries. Carphone Warehouse needed to address outages in their data centers related to uncertainty of the precise contents and connectivity of their software systems. In addition, they had suffered an incident in a data center that lead to the loss of application services that were not documented as residing in that location. To meet these challenges, Carphone Warehouse engaged Tideway to give them an accurate inventory of their estate.

British American Tobacco is the world’s second largest quoted tobacco group by global market share, with brands sold in more than 180 markets. British American Tobacco needed to consolidate data centers and optimize and re-architect all instances of SAP software. Tideway was deployed to baseline their environment in advance of these critical projects.

Operating in over 170 countries, BT is one of the world’s leading providers of communications solutions and services. BT engaged Tideway on a project to rapidly resolve data center outages, validate corporate asset information sources, rationalize its infrastructure and identify software license requirements.

RTC provides outsourcing solutions for a number of financial services organizations in Switzerland. Following a merger of IT operations and infrastructure, RTC made the decision to reorganize its IT and consolidate its data center footprint. Before any consolidation could occur, they needed to obtain an accurate inventory of current data center assets.Working in concert with Sun, Tideway performed an as-is analysis of all available servers, applications and databases, matching all applications with owners to enable RTC to begin defining their new infrastructure and cut costs, improve flexibility and ensure scalability.

Case Study

Logica is a leading IT and business services company, employing 39,000 people across 36 countries. They enable business transformation for their customers through the innovative use of technology.

Dimension Data is a specialist IT services and solutions provider that helps clients plan, build, support and manage their IT infrastructures. Dimension Data used Tideway Foundation to gain visibility into the complex customer environments they managed to support greater efficiency in management and improve their margins.

BP is one of the world’s largest energy companies, providing its customers with fuel for transportation, energy for heat and light, retail services and petrochemicals products for everyday items.

BHP Billiton is a global leader in the resources industry. Formed from a merger between BHP and Billiton, it brings together an exceptional mix of quality and low-cost resource assets, complemented by a strong management team determined to manage its assets in an efficient manner.

Avis Rent A Car System, LLC and its subsidiaries operate one of the world’s leading car rental brands, providing business and leisure customers with a wide range of services at more than 2,000 locations. Avis selected Tideway Foundation to enhance change control and validation in its distributed data center environment. The implementation will help Avis meet audit and compliance requirements, provide decision support and reduce the risk of service outages due to unplanned or improperly implemented changes.

Press Release

GlaxoSmithKline has a challenging and inspiring mission: to improve the quality of human life by enabling people to do more, feel better and live longer. Headquartered in the UK and with operations based in the US, they are one of the industry leaders, with an estimated seven per cent of the world’s pharmaceutical market.

TransUnion provides credit and information management solutions to more than 50,000 businesses worldwide in 25 countries on five continents. It maintains credit histories on 500 million consumers around the globe. TransUnion relies on Tideway Foundation to provide the day-to-day reporting and visualizations to safely make system changes and ensure the highest levels of security are maintained.

Press Release

Standard Chartered operates in many of the world’s fastest growing markets, and derives over 90 per cent of its profits from the emerging trade corridors of Asia, Africa and the Middle East. Tideway has delivered multiple projects at Standard Chartered including software license management and a data center move.

ING is a global financial services company providing banking, investments, life insurance and retirement services. It serves more than 75 million customers in Europe, the United States, Canada, Latin America, Asia and Australia. Tideway provides a managed service using Tideway Foundation to generate the IT intelligence that forms the basis for INGs Configuration Management Database (CMDB).

Nationwide has mutual status, which means it is owned by and run for the benefit of its members. They are the UK’s second largest mortgage lender and second largest savings provider. More significantly, they are the largest building society in the world. The company turned to its partner Computacenter and Tideway to support their data center consolidation initiatives and ensure a higher utilization of expensive server hardware through virtualization.

Jefferies is a global, full service investment banking and institutional securities firm operating in more than 25 offices in six countries spanning three continents. Jefferies is using Tideway Foundation to support a series of data center moves and technology transformations.

The Goldman Sachs Group, Inc. is a bank holding company and a leading global investment banking, securities and investment management firm. Goldman Sachs engaged with Tideway to improve operational resilience and support data center moves and technology transformations.

The Co-Operative Bank is part of The Co-operative Group, the UK’s largest consumer co-operative. Suffering from excessively high software licensing costs, the they turned to Tideway to track software instances actually running in their data centers.

Mizuho International plc (‘MHI’) is the London based securities underwriting, broking and trading company within the Mizuho Financial Group