JPMorgan Chase
On-demand Webinar – Clearing the Way to IT Cost Transparency
JPMorgan and Tideway discuss new approaches to IT chargeback
When IT unit costs are experiencing constant downwards pressure, it is essential to be able to articulate the costs of IT delivery to any business unit for any business application and move away from a flat billing model.
Tom Horsfield – VP Investment Bank, Technology & Operations at JPMorgan – joins Tideway Systems to discuss the challenges facing IT organizations trying to better understand the costs of IT service delivery to improve the accuracy of their chargeback processes.
Automating Change
Network World
“When we have a change freeze, we see a reasonably dramatic drop-off of issues in the environment,” Etherington says. “So we’re faced with a conundrum. Do we prevent change to increase availability, or do we work out how to manage large numbers of changes better? The way to attack this problem is to make change a safer practice.”