Case Study

Linklaters is a global law firm that specializes in advising the world’s leading companies, financial institutions and governments on their most challenging transactions and assignments. The law firm was looking to maximize the availability of its critical business applications by improving its change, incident and problem management processes. These processes were based on manually gathered, out-of-date and often inaccurate data. To do this, Linklaters deployed Tideway Foundation to gain a clear, up-to-date picture of its entire IT infrastructure at any time, including virtual components.

Why Tideway?

Simon Gilhooly, Global Head of Technical Systems at Linklaters

“Agentless tools do not install anything on servers and clients, making them easier and faster to implement. It also enables them to cover more of the infrastructure, including previously unknown servers, because you cannot install an agent on a server you do not know you have.”

Law Firm Maps Infrastructure to Net Savings

Computer Weekly

Before deploying Tideway Foundation, “We spent considerable time doing manual checks as we did not have a clear view of existing servers and relationships between the hardware, the applications on them, and the network infrastructure,”
Simon Gilhooly, head of global technical systems at Linklaters.
Read the article – Computer Weekly

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Linklaters: A Leading Global Law Firm
As a leading legal organisation, Linklaters depends heavily on accessing accurate information around the clock. Crucial to providing and storing this data is a robust and reliable IT infrastructure.